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Hibajee BD Help Centre — find fast solutions to any issue, right here

From opening an account to making a withdrawal, we're here to help every step of the way.

98%
Issue Resolution Rate
<5 Minutes
Average Response Time
24/7
Live Support
In Bengali
Support in Your Language

What can we help you with?

Pick a topic, get answers fast

👤
Account
Registration, login, password change, KYC verification
12 Questions
💳
Deposit
Mobile Pay, Nagad, Rocket, bank transfer, minimum amounts
8 Questions
💸
Withdrawal
Withdrawal methods, processing times, maximum limits, and reasons for delays
9 Questions
🎁
Bonus
Welcome Bonus, Wagering, Cashback, Bonus Code
10 Questions
🏏
Betting
Placing bets, understanding odds, cancelling bets, Live Betting
11 Questions
🔒
Security
Two-factor authentication, suspicious login, account block
7 Questions
⚙️
Technical
Page loading issues, games not running, mobile problems
6 Questions
🛡️
Responsible Gaming
Limit setting, self-exclusion, account break
5 Questions
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Contact Us

The Hibajee BD support team is always by your side

💬
Live Chat
The fastest way to get help. A support agent will reach out within 2–3 minutes on average.
● Online Now
📧
Email Support
For complex issues or document submissions, send us an email. You'll typically get a response within 1–2 hours.
support@hibajeebd.biz
⚡ Fast Response
📱
WhatsApp
Message us on WhatsApp and send screenshots. Available from 8:00 AM to 12:00 AM.
● 8:00 AM – 12:00 AM
🎯
Ticket System
Log in to your account and submit a ticket. You'll receive a tracking number and stay updated on progress.
📋 Always Available
⚠️
Important: No Hibajee BD support agent will ever ask for your password or OTP. If anyone does, disconnect immediately and report it to us.
hibajee bd

Frequently Asked Questions

Answers to the Most Frequently Asked Questions

All you need to open an account on Hibajee BD is an active mobile number and your National ID (NID). You must be 18 or older. The registration process takes just 3 minutes.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes less than 2 minutes.

KYC is optional for withdrawals up to ৳10,000. For larger payouts, you'll need to complete KYC by uploading your NID and a selfie. Verification is typically completed within 2–4 hours.

No, Hibajee BD allows only one account per person. Creating multiple accounts may result in all accounts being permanently closed and any balances being forfeited.

Log in to your account → go to Deposit → select Mobile Pay → enter the amount → send money to our Mobile Pay number → enter the transaction ID → confirm. Your balance is usually updated within 5 minutes.

The minimum deposit on Hibajee BD is just ৳200. For Mobile Pay, Nagad, and Rocket the minimum is ৳200; for bank transfers it's ৳1,000. To qualify for the 100% first deposit bonus, a minimum deposit of ৳500 is required.

First, verify your transaction ID and wait 30 minutes. If the issue persists, send your transaction ID and a screenshot via live chat or email. Our team typically resolves deposit issues within 1 hour.

Mobile Pay and Nagad withdrawals typically arrive within 15–30 minutes. Bank transfers may take 2–6 hours. KYC verification is mandatory for large withdrawals (৳50,000+) and can take up to 24 hours.

Standard accounts can withdraw up to ৳1,00,000 per day. VIP members can withdraw up to ৳5,00,000 daily. For larger amounts, please contact us in advance.

Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus wagering requirements, or an incorrect account number. You can see the reason for the rejection in your profile. If you're still unsure, contact us via live chat.

Just deposit ৳500 or more on your first top-up after opening an account and a 100% bonus is added automatically — no code needed. The maximum bonus is ৳10,000.

Wagering requirement means you need to place a certain amount in bets before you can withdraw a bonus. Hibajee BD's Welcome Bonus has a 10x wagering requirement — so if you receive a ৳1,000 bonus, you'll need to wager ৳10,000 before it becomes withdrawable.

Most bonuses are valid for 30 days. If wagering requirements aren't completed before expiry, the bonus balance will be forfeited — but your real money balance will not be affected.

Live betting lets you place bets in real time while a match is in progress. Hibajee BD offers live betting on 20+ sports including cricket, football, and tennis. Odds update every few seconds, so quick decisions are key.

Bets placed before a match starts can sometimes be cancelled. However, once the match is live, cancelling a bet is not possible. You can use the cash-out feature to take a partial return on a live bet.

If a match is cancelled or incomplete, your stake is generally refunded. However, if a certain number of overs or innings have been completed, the result may be considered valid. See the full rules for details.

How do I get started?

Start playing on Hibajee BD in just 4 simple steps

1
Register
Create an account in just 3 minutes with your mobile number and password. Quick and hassle-free.
2
Deposit
Deposit easily via Mobile Pay, Nagad, or Rocket. Minimum deposit is just ৳200.
3
Claim Bonus
Get a 100% bonus on your first deposit. More to play with means more chances to win.
4
Withdraw
Withdraw your winnings directly to mobile banking. Receive funds within 15 minutes.
hibajee bd

Hibajee BD Help Center – Because Your Convenience Is Our Priority

It's completely normal to feel a little lost the first time you visit an online betting platform. Questions like how to make a deposit, what the bonus terms are, or how long a withdrawal takes — these are all perfectly natural to have. Hibajee BD's help centre is built to answer exactly these questions.

Our support team consists of experienced Bengali-speaking agents available 24 hours a day, every day. Whether you're in Dhaka or calling from a tea garden in Sylhet — wherever you are, whenever you need us, we're here.

Why Is Live Chat the Best Option?

Many users send an email and wait. But Hibajee BD's Live Chat connects you with an agent in just 2–3 minutes on average. Deposit stuck? Game not loading? Forgot your password? Live Chat is the fastest way to resolve any issue.

If you run into any issue — especially with withdrawals — don't wait. Head to Live Chat right away. Our team can check your transaction in real time and resolve it on the spot; most issues are sorted within 15 minutes.

What issues can come up with deposits and withdrawals?

Depositing via mobile banking in Bangladesh is simple, but sometimes a network issue or incorrect details can cause a deposit to get stuck. Hibajee BD's Help Center specializes in resolving this type of issue.

  • Funds sent via Mobile Pay not credited to your account — this is usually caused by not providing the transaction ID.
  • Sent to the wrong Mobile Pay number — contact us immediately in this case and we'll do our best to track it down.
  • Withdrawal stuck on pending — this happens when KYC or wagering requirements haven't been met.
  • Daily limit reached — this can be resolved the next day or by upgrading to VIP.

Stay on top of your account security

Hibajee BD Your account security is always our top priority. Our platform uses SSL encryption — but you also have a part to play.

  • Never share your password or OTP with anyone.
  • Avoid logging in on public Wi-Fi.
  • Keep two-factor authentication enabled.
  • If you notice any suspicious activity on your account, change your password immediately and let us know.

Responsible Gaming — Hibajee BD's Commitment

Betting should be fun, not stressful. Hibajee BD We believe every player should know their own limits. That's why our platform offers deposit limits, betting limits, and self-exclusion. If you feel your play is getting out of control, reach out to our help centre — we're here to help, no questions asked.

You can set daily, weekly, or monthly deposit limits at any time from your profile settings. Once a limit is set, it cannot be changed for 24 hours — this is intentional by design.

What to do when you have a technical issue?

Issues like games not loading, pages crashing, or bets not confirming can occasionally happen. In most cases, clearing your browser cache or switching to incognito mode does the trick. If the problem persists, send a screenshot to support and we'll get it sorted quickly.

hibajee bd

Security Questions

Go to Profile → Security Settings → enable Two-Factor Authentication. You'll receive an OTP to your number each time you log in. Keeping this on makes your account significantly more secure.

Change your password immediately and call Hibajee BD Support. We'll temporarily lock your account, investigate the issue, and do everything we can to keep your funds safe.

Responsible Gaming

Go to Profile → Responsible Gaming → Self-Exclusion and choose your preferred duration — anywhere from 1 week to permanent. You won't be able to log in to your account during the exclusion period.

Go to Profile → Financial Limits → set your Daily / Weekly / Monthly limits. Once a limit is set, it cannot be increased for 24 hours. Decreases take effect immediately.
🤝

Still have questions?

The Hibajee BD support team is always ready to help. Start a live chat now or send us an email.

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